Photo: Charanjeet Dhiman | Unsplash
In Spain, automated voices on the phone may soon become a thing of the past. Spain's government is considering a bill that would require companies to have a real person in customer services pick up calls within three minutes. Proposed by the Ministry of Consumer Affairs and backed by the ruling left-wing coalition in November, the bill needs approval from Spain's Council of State and MPs before it can become law. Providers of basic services, such as utilities, phone, and internet services, would have to offer customer service 24 hours a day, 365 days a year, while other firms would have to provide service during normal working hours. Companies would have to respond to customer complaints within 15 days. The law would apply to utility providers of all sizes, and to all other companies with more than 250 workers or whose turnover exceeds 50 million a year. Fines would range from 150 to 100,000.
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