Photo: Saeed Karimi | Unsplash
Done well, listening is an act of empathy because you are trying to see the world through another person’s eyes and understand their emotions, says journalist Adam Bryant. His tips? Try to focus fully on the other person, pushing away thoughts about next meetings or looming deadlines. Think of listening as meditation, or pretend you’re doing improv. The term ‘active listening’ which American psychologists Carl Rogers and Richard Farson coined in 1957 remains popular shorthand for the idea that you can and should make an extra effort to show people that you’re listening by using body language. Assuming that everyone you meet has learned a thing or two in their lives and that you can unearth those insights with genuine interest and open-ended questions, is a fast and free education. If you want to be a better manager, add “What do you think?” to your vocabulary, says J.W. “Bill” Marriott Jr., executive chairman of Marriott International. “Listen to your people and learn.”
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