Photo: Esteban Lopez | Unsplash
“It’s often a matter of life and death,” says James Anderson, when asked about the work he does. He’s not a paramedic, a heart surgeon, or a nurse on a COVID ward, but it’s no exaggeration to say that his team of plumbers and heating engineers are saving lives. Anderson has responded to thousands of calls since setting up Depher (Disabled & Elderly Plumbing & Heating Emergency Repair) four years ago. Some customers have been ripped off by unscrupulous contractors, others simply cannot afford boiler repairs, many are unable to heat their homes, and are offered little by the government. Anderson’s team doesn’t charge them a penny for its services; funding is provided by donations. “These people have a choice between heating and eating. We don’t have a choice but to help them,” said Anderson.
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